服务外包英语(21世纪高职高专规划教材·服务外包系列)附赠光盘

  • 所属分类:
    高职高专外..
  • 作者:
    陈素花 主编
  • 出版社:
    中国人民大学出版社
  • ISBN:9787300148502
  • 出版日期:2012-2-1
  • 原价:
    ¥34.80元
    现价:¥28.00元
  • 本书信息由合作网站提供,请前往以下网站购买:

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图书简介

  《服务外包英语》立足于服务外包行业,依据企业的典型工作主题设计教学内容。全书共有八个单元,涵盖听说读写四个部分。每个单元涉及一个主题,以职场工作流程、典型工作任务为主线,围绕主题来安排内容和设计任务,力求语言知识与职场技能相融合。本书涉及的主题包括Understanding Outsourcing、A Day at Work、Cultural Aspects、Communication Practices、Business Meetings、Dealing with Customers、Project Management与Career Development。每个单元由Starting Up、Listening & Speaking Skills Development、Reading、Writing、Mini-Project和Tips for Outsourcing Professionals六个部分组成。
  

目录

unit 1 understanding outsourcing
 part i starting up
 part ii listening & speaking skills development
  dialogue 1 outsourcing business processes
  dialogue 2 opinions about outsourcing
 part iii reading
  passage 1 what is outsourcing?
  passage 2 types of outsourcing
  passage 3 india is world’s best outsourcing destination: a.t. kearney
  passage 4 2010 top ten world outsourcing companies
 part iv writing
  business letter of introduction
 part v mini-project
 part vi tips for outsourcing professionals
  skills required by professionals in outsourcing
 unit 2 a day at work
 part i starting up
 part ii listening & speaking skills development
  dialogue 1 preparing a teleconference   
  dialogue 2 the first day in new horizon computers
 part iii reading
  passage 1 a call center agent’s smile
  passage 2 a typical day in the life of a project manager
  passage 3 how business outsourcing has reshaped the philippines
  passage 4 a day in the life of an it project manager
 part iv writing
  e-mail
 part v mini-project
 part vi tips for outsourcing professionals
  work attitude
 unit 3 cultural aspects
 part i starting up
 part ii listening & speaking skills development
  text 1 avoiding culture clash
  text 2 company culture
 part iii reading
  passage 1 understanding cultural differences in offshore outsourcing
  passage 2 cultural barriers to offshore outsourcing
  passage 3 working environment in infosys
  passage 4 key issues in offshore outsourcing
 part iv writing
  memo
 part v mini-project
 part vi tips for outsourcing professionals
  appreciating cultural differences
 unit 4 communication practices
 part i starting up
 part ii listening & speaking skills development
  dialogue one communication problems
  dialogue two solving programming problem
 part iii reading
  passage 1 communication in offshore outsourcing
  passage 2 the importance of communication in outsourcing
  passage 3 effective communication methods
  passage 4 communicating in your organization
 part iv writing
  work report
 part v mini-project
 part vi tips for outsourcing professionals
  effective communication is vital to success
 unit 5 business meeting
 part i starting up
 part ii listening & speaking skills development
  dialogue 1 tomorrow's meeting
  dialogue 2 project discussion
 part iii reading
  passage 1 business meeting etiquette
  passage 2 video conferencing - communication made simple
  passage 3 what is skype?
  passage 4 eight ways to make meetings better
 part iv writing
  announcement and invitation
 part v mini-project
 part vi tips for outsourcing professionals
  stress management
 unit 6 dealing with customers
 part i starting up
 part ii listening and speaking skills development
  text 1 managing outsourcing relationship
  text 2 ending a business relationship
 part iii reading
  passage 1 winning customers through effective telephone etiquette
  passage 2 convergys corporation——top outsourcing company
  passage 3 ways to handle angry customers
  passage 4 cautions in outsourcing your customer service center
 part iv writing
  complaint response letter
 part v mini-project
 part vi tips for outsourcing professionals
  skill sets for customer centric jobs
 unit 7 project management
 part i starting up
 part ii listening & speaking skills development
  dialogue 1 work assignment
  dialogue 2 checking about the project schedule
 part iii reading
  passage 1 the five steps in the project management life cycle
  passage 2 tips on offshore software project management
  passage 3 the importance of teamwork
  passage 4 something about team building
 part iv writing
  action plan
 part v mini-project
 part vi tips for outsourcing professionals
  teamwork: a key to successful outsourcing
 unit 8 career development
 part i starting up
 part ii listening & speaking skills development
  dialogue 1 making preparations for a job interview
  dialogue 2 talking about new job
 part iii reading
  passage 1 questions to be asked before applying for call center industry
  passage 2 my ibm summer internship
  passage 3 recruitment process outsourcing leads to better hires
  passage 4 career plans in your life
 part iv writing
  résumé and cover letter
 partv mini-project
 part vi tips for outsourcing professionals
  career training
appendix i glossary
appendix ii listening scripts
appendix iii key ito and bpo terms
appendix iv top 100 outsourcing companies of 2010
    

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